For all appointments please ring the surgery at 08:00 to be added to the triage list. You will be contacted by a clinician so please ensure that your telephone number is up to date. Should the clinician feel that you need to be seen they will arrange this directly with you.
Nurses based in our practice treat patients for a wide range of commonconditions. You can expect to see a nurse within two working days.
Preference to a Particular Health Professional
In accordance with the NHS Act 1977, patients have the right to express a preference to receive services from a particular Health Professional, either generally, or in relation to any particular condition, this preference should be made in writing. The Practice will then endeavour to comply with any reasonable preference expressed by the patient, unless:
- The Practice has reasonable grounds for refusing to provide services to the patient.
- The Practice does not routinely perform the service in question on behalf of the practice.
When Should I See a Nurse?
Nurses based at our practice treat patients for a wide range of common conditions (e.g. minor injuries, removing stitches, travel vaccinations, immunisations and so on). Our Practice Nurses are also specially trained to run routine clinics for certain conditions, such as diabetes and heart disease. Our Reception staff will be able to advise whether a Nurse appointment is appropriate.
Telephone Appointment
It is not always necessary to attend the surgery for advice only.Our Doctors or Nurses may be able to help you over the telephone.We offer a CALL BACK service. When you request this service thereceptionist will tell you that you will be placed on the list and the appropriate clinician will contact you in between surgery sessions. You will be asked for your name, telephone number and a brief description of the problem.
All staff adhere to strict terms of confidentiality.
How to Make an Appointment
For all appointments please ring the surgery at 8.00am to be added to the telephone triage list. You will be contacted by a clinician so please ensure that your telephone number is up to date. Should the clinician decide that you need a face to face appointment they will arrange this with you.
Nurses based in our practice treat patients for a wide range of common conditions. You can expect to see a nurse within two working days.
If you are not able to make your appointment please cancel as soon as possible to enable others to benefit from it. Our clinicians time is very precious and so many appointments are wasted by non-attenders. We are not a teaching practice. We do not ordinarily undertake the teaching of healthcare professionals. However, if a Student Nurse or Doctor is likely to be present during your consultation you will be informed and given the opportunity to have them leave the room during the consultation.
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