Zero Tolerance

The NHS has a zero tolerance policy of all violence and aggression.

The practice recognises that there can be contributory reasons for patients behaving in difficult or challenging ways, however, where this tips over into aggression or violence, the practice will adopt a zero tolerance approach and has recently removed patients from the practice list due to such behaviour.

Eastmoor Health Centre aims to provide high quality healthcare and we will treat all patients with respect and dignity. In return we expect all our staff to be treated with respect. We will not tolerate abusive language or threatening behaviour against any member of staff. Such behaviour may result in the offender being denied access to the doctor and/or further measures as appropriate.