In accordance with the NHS Act 1977, patients have the right to express a preference to receive services from a particular Health Professional, either generally, or in relation to any particular condition, this preference should be made in writing. The Practice will then endeavour to comply with any reasonable preference expressed by the patient, unless:
Nurses based at our practice treat patients for a wide range of common conditions (e.g. minor injuries, removing stitches, travel vaccinations, immunisations and so on). Our Practice Nurses are also specially trained to run routine clinics for certain conditions, such as diabetes and heart disease. Our Reception staff will be able to advise whether a Nurse appointment is appropriate.
A new way to 'Choose & Book' your first hospital outpatient appointment.
What is it?
Choose & Book is a new system that gives you, A choice of hospital to attend and the opportunity to book an appointment that suits you.
Three simple steps for choosing and booking your appointment.
Step 1. Your Doctor in consultation will decide you need to see a specialist and will give you a choice of available hospitals.
Step 2. You decide the hospital that best suits your needs.
Step 3. Book the appointment date and time most suitable to you.
More detailed information about this new service is available in surgery. Pick up a leaflet. Or visit the website www.chooseandbook.nhs.uk or contact your local Clinical Commissioning Group - NHS Wakefield CCG: 01924 213050
If you are housebound or feel too ill to attend the surgery then a home visit can be arranged. Please use this service thoughtfully as our Doctors typically see four patients at the practice in the time it takes to do a single home visit.
For this reason, we ask our patients to come to the practice if at all possible. Please ring the main switchboard before 10:00 to arrange a visit. Please be prepared to tell the receptionist about your condition so we can visit the most urgent cases first. The Doctor or Nurse may wish to speak with you to ask for further information to determine the priority and nature of the visit.
It is not always necessary to attend the surgery for advice only. Our Doctors or Nurses may be able to help you over the telephone. We offer a CALL BACK service. When you request this service the receptionist will tell you that you will be placed on the list and the appropriate clinician will contact you in between surgery sessions. You will be asked for your name, telephone number and a brief description of the problem.
All staff adhere to strict terms of confidentiality.
Between 18:30 and 08:00 Monday to Friday, also at weekends and Bank Holidays the surgery phone line is closed.
If you need to see a Doctor urgently when the surgery is closed, please phone the NHS 111 service on 111. If appropriate they will pass a message to the Doctor on duty who may phone you to assess your problem. You might be asked to attend the out-of-hours clinic, or receive a home visit. You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation however if you experience severe chest pain, loss of blood, loss of consciousness or suspected broken bones go to your nearest A&E Department or call 999.
The nearest NHS Walk-In centre is located in Wakefield at King Street Health Centre; this centre is open between 08:00 and 20:00, 7 days a week. Walk-In services can provide: Urgent initial treatment for emergencies such as suspected meningitis, asthma attacks and airway obstruction. Treatment for minor injuries and illnesses such as cuts and wounds, sore throats, bites or stings, rashes and allergic reactions, coughs and colds, muscle or joint injuries, earache, eye injuries and infections, emergency contraception. Walk-In services can not provide repeat prescriptions (without the approval of your registered GP unless in an emergency) medical certificates or Accident and Emergency.
NHS 111 is a new service that's being introduced to make it easier for you to access local NHS healthcare services. You can call 111 when you need medical help fast but it’s not a 999 emergency. NHS 111 is a fast and easy way to get the right help, whatever the time.
You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation.
Call 111 if: